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Privacy Policy Statement


Flaming June Day Spa takes the issue of safeguarding your privacy very seriously. We are committed to protecting any and all personal information that you share with us.

To help you understand better how your personal information is handled at Flaming June Day Spa, we have put together this Privacy Policy Statement. This document explains in general terms how Flaming June Day Spa protects the privacy of personal information that we collect from our customers and web site visitors via our web site or under any other arrangement or agreement.


What is personal information?

The term "Personal Information" encompasses any information that can be used to identify you as an individual. This can be, among other things, your name, gender, age, address, telephone number, credit card information, etc.


How and When is personal information collected?

We may collect personal information that you provide us when you:

  1. Visit Our Web Site
    When you visit our web site, a "cookie" is downloaded to your computer. A cookie is a commonly used small text file that is often used to track user preferences. Our cookies contain no personally identifyiable information, such as your name or address, and are used only for the purpose of enhancing your visit to our site.

    In addition, we use cookies to collect, maintain and evaluate generic web site data, such as the number of repeat visitors to our site, number of pages viewed, length of time spent on site, etc. This data helps us evaluate how effective our web site is in addressing your needs as a potential or existing customer and it helps us make improvements to enhance your visit to our web site. Once you leave our web site, we do not follow or track your activity on the Internet.

    If you do not want our cookies downloaded to your computer, you can block them by adjusting the settings on your Internet browser. Please note, however, that blocking cookies will limit your ability to benefit from the conveniences afforded by the use of cookies.

  2. Respond to our surveys or participate in our promotions
    If you choose to participate in our surveys or promotional offers via the Internet, phone, fax, mail or in person, we may ask you for personal information such as your name, phone number and e-mail address. If you provide us with this information, we will only use it for the purpose we have specified to you. If you are uncomfortable providing such information over the Internet, you can always call our Vancouver spa for more details.

  3. Join our e-mail mailing list
    You may submit your e-mail address in order to be placed on a subscription list to receive our monthy newsletter or other information related to our spa. You will be placed on these lists only when you indicate your desire to be included and you can unsubscribe at any time. These mailing lists are only used by Flaming June Day Spa. We do not sell or rent our mailing lists to third parties.

  4. Booking our spa services
    You can book our spa services by calling, e-mailing or in person. When you book a spa treatment, we may ask you for personal information such as your name, telephone number and credit card number.

  5. Attend your appointment or drop in to Flaming June Day Spa
    When you come to Flaming June Day Spa for your appointment or drop in for a service, we may ask you to fill out a form requesting personal information such as your name, address and medical background. We need to know your medical background in order to make sure that the treatment(s) you are about to have will not aggrevate any medical conditions you may have.

    During your visit, we record your itemized spending to properly bill you for the services. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators.

    Information relevant to your visit may also be stored (for example, health issues and payment difficulties). This visit specific information is stored at our spa in Vancouver and is combined with information from previous visits that you have made to our spa.

    We may also retain the content of any document (including comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your visit. This information may be shared with employees of our spa and will not be shared with any third party.

  6. Purchase, refund or exchange products, gift certificates or services
    We may ask you for personal information when you purchase, refund or exchange products, gift certificates or services purchased at our day spa in Vancouver in order to prevent fraud, as well as for accounting and quality control purposes.

  7. Provide us with comments or suggesstions

  8. Request information about Flaming June Day Spa and our products and services via Internet, e-mail, letter, fax, telephone or in person


How do we store personal information?

Flaming June Day Spa goes to great measures to make sure that all personal information is kept in a secure location, be it a computer database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.

Most personal information is stored in the office of our Vancouver spa. However, when you subscribe to join our mailing list or to receive our newsletter on the Internet, your e-mail address is stored in a database on our secure web site server. No one, except authorized personnel, has access to this information and we do not sell or rent our e-mail lists to anyone.


Is there any personal information that is not secure?

Please note that any e-mail communication, be it with Flaming June Day Spa or any other party, is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail. We advise that you do not include any confidential information, such as credit card numbers and expiry dates, when using e-mail. For your protection, we will not include any confidential information in our e-mail responses to you.


Why is personal information collected?

  1. To Provide Superior Customer Service

    We collect personal information in the effort to make your experience visiting our spa in Vancouver as best as it can possibly be. Personal information helps us ensure we meet your needs and allows us to contact you in relation to matter that arose during your visit.

  2. To Keep Our Customers Informed

    We may use personal information to advise you of promotions and special offers that may be of interest to you. In order to do this, personal information may be shared with a third party such as a marketing or communications company. We only deal with reputable companies which are under contract with Flaming June Day Spa and they must agree that any and all personal information will never be sold, rented, exchanged or in any way transferred to any other party.

  3. For Marketing Research

    We may collect personal information when we conduct surveys to receive your views of our products and service delivery. Such information may be collected by a third party under contract with us and they will be required to protect your personal information as explained in this Privacy Policy Statement.

    When evaluating survey results, we may combine information from a number of customers to better understand trends and expectations of our guests. When this happens, all identifiers are removed so that the aggregate information cannot be tracked to specific individuals.

  4. For Fraud Prevention and Quality Control

    We may collect personal information when you purchase, return or exchange products, gift certificates or services at our day spa in Vancouver in order to prevent fraud, as well as ensure quality control.

  5. For Accounting Purposes

    During your visit, we record your spending to properly bill you for the services. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators.

  6. To place your reservation, as well as confirm and process your payment method

Please note that if you do not provide the information requested, we may not be able to provide you with the service requested.


What personal information may be provided to third parties?

From time to time, Flaming June Day Spa may use third party agents, contractors or other service providers to further enhance your visit to our Vancouver spa or web site. These third party companies may receive your personal information in the course of providing services to Flaming June Day Spa to better meet the needs of our customers. All third party companies that provide survices to Flaming June Day Spa are under contract to protect your privacy in a manner consistent with the principles listed in this Privacy Policy Statement.

We will only share personal information about you outside Flaming June Day Spa and authorized third party service providers without your consent, where: (a) it is required or authorized by law, for example, in response to a legal subpoena; (b) if your visit has been paid for by a third party we will provide billing informaiton to the paying party; (c) if you have failed to pay amounts owed to Flaming June Day Spa.

If Flaming June Day Spa suspects any unlawful activity is taking place, we may investigate and/or report our findings or suspicions to the police or other relevant law enforcement agency.

In addition, Flaming June Day Spa reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third-party acquirer.


For how long is my personal information retained?

The personal information we collect about you will be retained for the period of time required by law of the Province of British Columbia and Canada. Your personal information may be stored indefinitely by Flaming June Day Spa as long as there is a business purpose for doing so. We may delete your personal information from time to time.


How will I know if there are changes to Flaming June Day Spa's Privacy Policy?

If we make changes to our Privacy Policy, we will post those changes somewhere on our web site (www.flamingjune.com) so you are always aware of how we collect and maintain personal information. Changes will not apply retroactively to personal information for which you have given explicit consent, which was acquired before the change to our Privacy Policy except as may be required by law.


What laws apply to Flaming June Day Spa's Privacy Policy?

Flaming June Day Spa does business in Vancouver, BC, Canada and is subject to Canada's Personal Information Protection and Electronic Documents Act. We apply the requirements of this law to how we handle all personal information wherever received.

If you have additional questions regarding the law, you may contact The Privacy Commissioner of Canada at the following address:

The Office of the Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario
Canada K1A 1H3

Toll-free number: 1-800-282-1376
Web site: www.privcom.gc.ca
E-mail: info@privcom.gc.ca

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